Frequently Asked Questions
Everything you need to know about your Ebonyline shopping experience.
How long does shipping take for hair products?
Standard shipping typically takes 3-7 business days within the continental US. Processing times may vary depending on item availability and warehouse location.
What is your return policy for wigs and hair extensions?
For hygiene reasons, we only accept returns on items that are unopened, unworn, and in their original packaging with all tags attached within 14 days of delivery.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement to request any changes or cancellations.
How can I track the status of my beauty order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order History' section of your account.
Are the colors shown on the website 100% accurate?
While we strive for accuracy, colors may vary slightly due to monitor settings and lighting. We recommend checking the color code description for the most precise match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and select 'Buy Now, Pay Later' options at checkout.